Despite a recent wave of outsourcing in the industry, the Customer Service Sector employs more than 300,000 personnel in the UK and doles out over £5 billion in annual wages.
In the past few years - having become notoriously inefficient due to communication issues, there has been a gradual reversal in the outsourcing of Call Centre Staff positions. The number of in-house call centre jobs in the UK appears to be slowly rebounding.
The proof is in the pudding: a holistic training programme and an efficient recruitment campaign is key to running a well balanced team of customer service agents.
Firstly, we are always looking for candidates with patience, an ability to learn quickly, and strong verbal communication skills, (bilingual applicants have a considerable advantage).
Typing proficiency and IT literacy are also desirable qualities, but aside from these basic skills, there are no formal requirements for entry into the field. Training is typically given on the job, and no degrees or certification are needed.
But the secret to a good customer service hire is culture fit. We take the time to understand our candidates and what makes them tick. Based on this we carefully select the clients that we have identified as a good match.
We offer bespoke onboarding for candidates and businesses alike to make the whole process easy and seamless for all concerned.
Contact us today so we can discuss how we can help!