From 2012 to 2019 our Management Team ran the high cost short term lender PiggyBank.
PiggyBank was an award winning short term lender, with a widely commended customer care team that was trained to speak with customers over the telephone, through email, live chat, and two-way SMS.
PiggyBank’s customer service agents were highly skilled to offer FCA regulated application and collections support, as well as vulnerable customer care to help those in particular distress.
We recruited over 200 members of staff across the Dorset and Hampshire area over seven years, so we have a good handle on what a good agent looks like. We have expertise in training and auditing new and seasoned agents, so we understand how to finely tune each employee’s learning experience to become an outstanding company representative.
Knowing training inside out has led us to creating Pineapple Recruitment– so that we could pass our knowledge to candidates and businesses in Dorset and Hampshire, and support them with their recruitment needs.