As a central reservation agent, you’ll be the first point of contact for customers and all rental suppliers, offering help and support either directly or indirectly. You’ll ensure that the needs of the customer are met or exceeded, keeping them updated on your progress of sourcing an appropriate vehicle. The ideal candidate will have a background in customer service, with an excellent telephone manner. You’ll also need to be a team player, assisting your colleagues when needed, and working towards group targets.
What You’ll Be Doing
  • Sourcing appropriate hire vehicles meeting the client’s needs, negotiating with hire suppliers
  • Keeping clients informed as to the progress of sourcing a vehicle
  • Ensuring all inbound calls are answered in a timely and professional manner
  • Working with your team to clear your daily task list, and aiming to hit team targets
  • Accurately and efficiently administering all relevant paperwork
  • Building rapport with customers, identifying their needs
  • Producing daily reports and paperwork
  • Offering suggestions for the improvement of processes within the team

What We're Looking For

  • Previous telephone experience essential, preferably in a customer service capacity
  • Complaints handling, call centre, or office experience would be desirable
  • Good level of education - GCSE level or equivalent (English and Maths particularly desirable)
  • Excellent verbal communication skills, with a confident telephone manner
  • Someone who is a great team player, happy to assist colleagues when needed
  • A highly organised individual who maintains accuracy even under pressure
  • Someone who is target driven, pushing themselves to achieve and exceed targets
  • An individual with at least basic IT skills, such as knowledge of Microsoft Office

What's on Offer

  • A highly competitive salary
  • On the job training, with opportunities for progression
  • The chance to work for a company who is passionate about all they do
  • Fun and friendly colleagues, in a central office location 
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