As a loss control agent, you’ll log any reported damage to hired vehicles, gather all the required information, and recognise where further investigation is needed. You’ll also need to assess the roadworthiness of the vehicle, and determine whether a new hire vehicle is warranted. The ideal candidate will have excellent verbal communication skills, with a calm and confident telephone manner. You will also need to have previous experience working on the phone, with dispute resolution experience being desirable.
What You’ll Be Doing
  • Completing a First Notification of Loss report when a customer informs you of any damage to their hired vehicle
  • Gathering and recording the necessary information, recognising where further details are needed
  • Assessing the extent of the damage to the hired vehicle, and determining its roadworthiness
  • Communicating with suppliers and your leadership team throughout the investigation, as well as liaising with insurers and witnesses
  • Identifying any shortfalls or costs and resolving these with insurers and suppliers
  • Reimbursing expenses from the hire period, processing invoices, payment plans and write-offs

What We're Looking For

  • Previous telephone experience essential, preferably in a customer service capacity
  • Dispute resolution experience or office experience would be desirable
  • Good level of education - GCSE level or equivalent
  • Excellent verbal and written communication skills, with a confident telephone manner
  • Someone who is a great team player, happy to assist colleagues when needed
  • A highly organised individual who maintains accuracy even under pressure
  • Someone who is target driven, pushing themselves to achieve and exceed targets
  • An individual with at least basic IT skills, such as knowledge of Microsoft Office

What's on Offer

  • A highly competitive salary
  • On the job training, with opportunities for progression
  • The chance to work for a company who is passionate about all they do
  • Fun and friendly colleagues, in a central office location 
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