As a customer service advisor, you’ll be the first point of contact for all enquiries within the customer service department, offering help and support to students. You’ll primarily be handling calls and emails from existing students, assisting them with any issues they may have, such as falling behind on payments. The ideal candidate will have excellent verbal communication skills, and an enthusiasm for helping people. Our client is dedicated to helping learners fulfil their potential and meet their development aspirations and career goals, and are looking for a like-minded individual to join their growing team.
What You’ll Be Doing:
  • Providing outstanding customer service in regards to student payments, collections issues, and general enquiries
  • Helping to improve the customer journey, managing student issues efficiently and bringing them to a resolution where appropriate
  • Meeting and exceeding set objectives and productivity targets
  • Handling a high volume of inbound calls and process requests
  • Developing and maintaining excellent relationships with colleagues, external suppliers and students
  • Encouraging students to leave positive feedback across a variety of channels, such as Trustpilot and Google Reviews

What We're Looking For

  • Previous experience in a customer service role preferred but not essential
  • Excellent verbal and written communication skills
  • Someone who is a great team player, with a positive attitude
  • An individual who is outgoing and friendly, going above and beyond to help students
  • The ability to build rapport with students and understand their needs

What's on Offer

  • A competitive salary, with the opportunity for progression
  • Perkbox perks
  • Employee Assistance Programme and Employee Recognition Scheme
  • 28 days of annual holiday entitlement, including bank holidays
  • The chance to work for one of the top leading digital training providers in the UK
  • Fun and friendly colleagues, in a central office location 
  • Company pension scheme
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