As a collections agent, you’ll be working closely with students who have fallen behind with their payments, offering help and support. You’ll work with them to find a suitable resolution, managing their account appropriately. The ideal candidate will have excellent verbal communication skills, and an enthusiasm for helping people. Our client is looking for a reliable and hardworking individual to join their rapidly growing company. They are a team dedicated to helping learners fulfil their potential and meet their development aspirations and career goals.
What You’ll Be Doing:
  • Locating overdue accounts and notifying students via email, text and phone
  • Encouraging students to bring their accounts up to date, and advising them of any relevant actions should they be unable to make the debt repayments
  • Determining the reasons for non payment, setting up new plans with students when needed
  • Collecting payments over the phone
  • Maintaining productivity levels by meeting set daily, weekly and monthly targets and objectives

What We're Looking For

  • Previous experience in a similar role desired but not essential
  • Excellent verbal and written communication skills
  • The ability to build rapport with students and understand their needs
  • An individual who is outgoing and friendly, going above and beyond to help students
  • The ability to work under pressure towards targets
  • Someone with strong planning and organisational skills, with the ability to self-motivate
  • An individual with a good head for figures, as well as a broad understanding of computer applications and operating systems

What's on Offer

  • A competitive salary with a bonus of up to £3k per annum if KPIs and targets are met
  • Weekly and monthly incentives, along with Perkbox perks
  • Ongoing training and development, with the opportunity for progression
  • Employee Assistance Programme and wellness programmes available
  • 28 days of annual holiday entitlement, including bank holidays
  • The chance to work for one of the top leading digital training providers in the UK
  • Fun and friendly colleagues, in a central office location 
  • Company pension scheme
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