As a collections adviser, you’ll be working closely with customers who are struggling with their finances, offering help and support. You’ll work with them to find a suitable resolution, managing their account appropriately. The ideal candidate will have excellent verbal communication skills, and an enthusiasm for helping customers. Our client is looking for a passionate and driven individual to join their close knit team. They are a national organisation who strive to revolutionise the financial services industry, making it fairer and more inclusive.
  • Liaising with clients over the phone to find the best solution for them, taking into account their financial circumstances
  • Managing client accounts and ensuring they receive the highest level of customer service
  • Following the correct procedure should complaints be made
  • Sending and managing DWP applications

What We're Looking For

  • At least two years experience in a customer focused role, with at least one year working in collections preferred
  • Excellent verbal communication and interpersonal skills
  • The ability to build rapport with customers and understand their needs
  • Exemplary attention to detail, especially whilst taking accurate notes during calls
  • The ability to work under pressure and take initiative where necessary
  • Experience of using Microsoft Office, particularly Excel

What's on Offer

A competitive salary - your starting salary will be based on experience. This role comes with:
  • Health insurance
  • Ongoing training and development, with the opportunity for progression
  • 22 days of annual holiday entitlement, along with public holidays and your birthday off
  • The opportunity to work for a company that genuinely cares about their clients
  • The knowledge that you’re making a real difference for customers
  • Fun and friendly colleagues
  • 3% matching contribution towards a stakeholder pension
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