As a Client Success Champion, you’ll be committed to delivering outstanding customer service at all times, helping veterinary practice owners manage their accounts. You’ll build strong relationships with your customers, promoting further business and ensuring each customer has a positive experience. Our client is looking for a driven individual, who is also proactive and trustworthy. They are a company focused on making life easier for their customers and staff, with a positive, lively and fun working environment.
  • Answering inbound calls and resolving customer queries
  • Ensuring that each customer receives the highest possible level of customer service
  • Building a rapport with your client base and supporting the onboarding of new clients
  • Consulting with your colleagues when necessary, to make sure that you provide the right answer every time
  • Offering feedback on opportunities to improve on an individual and business-wide level

What We're Looking For

  • Some experience in customer service preferred, with a track record of working hard
  • You’ll be computer literate, with a strong proficiency in Microsoft Office, particularly Excel
  • A proactive individual who looks for opportunities to go above and beyond
  • The successful candidate will be full of energy and enthusiasm
  • Someone who has excellent written and verbal communication skills, speaking plainly, truthfully, and respectfully
  • An organised individual who can plan their time effectively and multitask when needed. You’ll also have the ability to work under pressure and think on your feet

What's on Offer

  • Fun and friendly staff who are passionate about their roles and making a difference
  • A competitive salary, with the opportunity for career progression
  • Performance related bonuses for both teams and individuals
  • You’ll start with 20 days’ holiday per year, increasing by a day for each year you work with the company, up to a maximum of 25 days
  • Relaxed working environment, with a great company culture
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