We are looking for a Complaints & Redress Manager for a brilliant business based in Bournemouth. Managing the complaints team and working with the customer services department, you'll be investigating customer complaints and resolving often complex complaints to provide customers with a satisfying resolution.
You'll be tasked with developing and directing a team of complaints handlers with cases.
  • Excellent verbal and written communication skills
  • Proven ability to identify complex complaints and provide efficient routes for resolving them
  • Experience managing customer care representatives
  • An ability to breakdown and improve the complaints case management process
  • An understanding of the Financial Conduct Authority and Financial Ombudsman Service regulations

What We're Looking For

  • Efficient at managing own time and communicating with colleagues
  • Someone keen to develop a team of skilled agents
  • A candidate with good attention to detail
  • A driven individual that always aims to exceed expectations and meet deadlines

What's on Offer

  • Free parking
  • Staff discounts and a flexible benefits package
  • Get your birthday off
  • Regular social events
  • Learning and development opportunities
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