Customer Care Assistant Job Description Template
About Us
We’re looking for an enthusiastic candidate to bring their skills to the Customer Care Team _______.
As a Customer Care Assistant, you’ll be working on numerous products as part of a team of agents normally, tasked with ascertaining a customer’s issues and concerns and delivering world leading customer service.
What you’ll be doing:
- Inbound and outbound calls
- Contact with customers by email
- Maintaining and improving high customer satisfaction levels
- Determining a customer’s issue and working with them to find a suitable solution
- Sourcing customer information
Life isn’t all about work, we’re searching for candidates with the qualities to integrate within a friendly community with a real hard-working attitude. We’re keen on maintaining a positive, driven and constructive culture and working environment.
What we’re looking for:
- An effective communicator
- Self-motivated, quick thinking and keen to show initiative
- Efficient at managing own time and communicating with colleagues
- Confident with inbound and outbound calling
- Passionate about providing excellent customer service
- Driven by targets
- Customer Service/Call Centre experience desirable
What’s on offer:
- Extensive training and numerous opportunities for personal development and career progression
- A competitive salary as well as a bonus scheme to further top up your earnings
- Our office is located ______
We work with all of our employees to make them the best they can be. We offer great benefits such as ______ and career progression to ensure every employee’s work-life is balanced. We love hard work, an exciting work environment.
The position is full time.
We review and consider every submission.