Customer Care Assistant Job Description Template

About Us

We’re looking for an enthusiastic candidate to bring their skills to the Customer Care Team _______.

As a Customer Care Assistant, you’ll be working on numerous products as part of a team of agents normally, tasked with ascertaining a customer’s issues and concerns and delivering world leading customer service.

What you’ll be doing:

• Inbound and outbound calls
• Contact with customers by email
• Maintaining and improving high customer satisfaction levels
• Determining a customer’s issue and working with them to find a suitable solution
• Sourcing customer information

Life isn’t all about work, we’re searching for candidates with the qualities to integrate within a friendly community with a real hard-working attitude. We’re keen on maintaining a positive, driven and constructive culture and working environment.

What we’re looking for:

• An effective communicator
• Self-motivated, quick thinking and keen to show initiative
• Efficient at managing own time and communicating with colleagues
• Confident with inbound and outbound calling
• Passionate about providing excellent customer service
• Driven by targets
• Customer Service/Call Centre experience desirable

What’s on offer:

• Extensive training and numerous opportunities for personal development and career progression
• A competitive salary as well as a bonus scheme to further top up your earnings
• Our office is located ______

We work with all of our employees to make them the best they can be. We offer great benefits such as ______ and career progression to ensure every employee’s work-life is balanced. We love hard work, an exciting work environment.

The position is full time.

We review and consider every submission.