Collections Advisor Job Template

About Us

We pride ourselves on our dynamic and creative flair to provide the best possible customer service to our customers, and we’re looking for an enthusiastic candidate to bring their skills to the Customer Care team.

What you’ll be doing:

Unfortunately for a variety of reasons some of our customers fall behind on their repayments, so here’s where you come in.

You’ll be working in a call centre that’s different to others. We are not driven by scripts or standard calls, we simply speak to customers sincerely to try to resolve their account status.

What we’re looking for:

At ______, we believe in helping others and treating every customer fairly. That’s where you come in. As the voice of ______, you’ll take pride in addressing every customer amicably.

Using your problem-solving skills to gain their commitment to stay on track with effective repayment plans. You won’t know the resolution to every call immediately, so you’ll be keen to understand the situation and come up with a suitable solution for the customer.

Some calls can be challenging, so you’ve got to be able to empathise with the conditions that cause missed payments while striving to come to the right outcome that suits everyone.

Ideally, you’ll have a background in collections.

It’s your attitude that counts for most here - you’ll have the ability to reconcile with a customer and have the capability to provide genuine support and help when it’s needed the most.

Perks:

At _____ we work with all of our employees to make them the best they can be. We offer great benefits and career progression to ensure every employee’s work-life is balanced. We love hard work, and like an enthusiastic start-up we’re focused on driving expansion and maintaining an exciting work environment. In return, we reward our employees with incentives and bonuses to recognise their commitment to our continued growth.

The position is full time.

We review and consider every submission.

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